OpenFab PDX Return and Repair Policies

Returning Fully Built Violins

You may choose to return your fiddle within 14 days of receipt. You must return the instrument in its original packaging and in original condition. Any damage done to the instrument will render it non-returnable.

Prototype or sale builds are NOT returnable.

Stock builds (not custom in any way) may be returned for a 90% refund (less 10% stocking fee). Buyer pays return shipping.

For custom builds, 50% of the cost of the instrument may be refunded, or 75% may be applied to another instrument build. Buyer pays all shipping costs.

Returning Kits

Off-the-shelf parts kits may be returned and refunded in full. Buyer pays shipping.

Kits containing printed parts may be returned and refunded at 80%, as the parts are printed to order. Buyer pays shipping.

Modular Fiddle Repair Policy

Modular Fiddles are experimental and unexpected failures are possible. If you suspect that something is wrong with your instrument, do not play it and contact us immediately! David@openfabpdx.com

OpenFab PDX, LLC shall not be responsible for incidental or consequential damage or for damages based upon inconvenience or service interruption. OpenFab’s liability for any defective product is limited to the repair or replacement of the product. In no case shall OpenFab’s liability exceed the value of the product.

The 3D printed parts are covered by a 12-month free replacement agreement. No other part of the instrument is covered by any guarantee or warranty including the pickup, bridge pickups, light system, all electrical components, carbon fiber rods, strings, tuners, and all other hardware.

Tampering with your instrument DOES NOT void the agreement. But parts that have been physically altered or disassembled may no longer be covered under the 12-month free replacement part agreement. If something happens we will discuss it like reasonable people.

Within the first 12 months that the instrument is in your care:

  • If a 3D printed part fails, replacement parts are free of charge.
  • Buyer pays all shipping costs for instrument or parts.
  • Parts that fail due to misuse or abuse are not covered under this agreement and OpenFabPDX will assess each case and decide as to whether the free replacement will be provided.
  • Buyer must be the original owner and must provide a valid proof of purchase.

After 12 months, OR if a part fails due to misuse or abuse at any time:

  • Replacement parts are available at a 50% discount from my standard part pricing.
  • Labor fees apply as needed and buyer pays shipping.

All policies stated here apply only to the original owner and are not transferable.

Return Policies for all Other Products

For violins, violin parts, kits, and other instrument related products, see the policies listed above. 
 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
Downloadable software products are not eligible for return.
 
To complete your return, we require a receipt or proof of purchase. Initiate the return process by emailing David@openfabpdx.com.
 
There are certain situations where only partial refunds are granted: (if applicable)
* Product showing use or wear
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at David@openfabpdx.com.
 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at David@openfabpdx.com and send your item to: 4308 SE Brooklyn St, Portland, OR, 97206, United States.
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Shipping
To return your product, you should mail your product to: 4308 SE Brooklyn St, Portland, OR, 97206, United States.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

OpenFab PDX Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://openfabpdx.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use PayPal to power our online store–you can read more about how PayPal uses your Personal Information here:  https://www.paypal.com/privacy/.  We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

EU

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at David@openfabpdx.com

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